If you expected an email from our team but can't find it, check your spam or junk folder for an email titled 'Your Google support inquiry'. Only enter your password or verification codes at. Important: Google never asks for your password or verification codes over email, phone call, or message. If your description matches the information we have, this similarity can help your case. You changed your password last week and can't remember it.You think your account was compromised because of malware or another reason.

If you're asked why you can't access your account, include helpful details. A contact email address is where you get information about most Google services you use.An alternate email address is one you can use to sign in.A recovery email address helps you get back in and is where we send you security notifications.If you're asked to enter an email address you can check now, enter one that you've added to your account. For example, try 'NY' instead of 'New York' or 'Phil' instead of 'Philip.' Know the answer but didn't recover your account on your first try: Consider a different variation of the answer.Don't remember the answer: Take your best guess.If you're asked a security question and you: If you can't confidently recall any previous passwords: Take your best guess.If you don't remember your last password: Use a previous one that you do remember.If you're asked for the last password you remember, enter the most recent one you recall. Be in a location where you usually sign in, like at home or at workīe exact with passwords & answers to security questionsĭetails matter, so avoid typos and pay attention to uppercase and lowercase letters.Use the same browser (like Chrome or Safari) that you usually do.Use a computer, phone, or tablet where you frequently sign in.If you're unsure of an answer, take your best guess rather than moving on to another question. If you already tried to recover your account and got a 'Google couldn't verify this account belongs to you' message, you can try again. (You might not see all the questions described here.) As you complete the steps, use as many of the tips below as you can.If you can't sign in, follow these steps to increase your chances of getting back into your Google Account:

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